Yes, after your package arrived you have a 14 Days Money Back Guarantee. We offer prepaid return labels which won't cost you anything.
Contact firstname.lastname@example.org for your inquiry.
We have so much faith in our products that we can proudly say we will do anything thats possible to make you a happy customer. Any unwanted issues in material or design will be fully refunded or reshipped to you for no additional extra costs.
All our lamps have a 3 year warranty time. In case your lamp should stop working, please message us the problem via email and then we send you the necessary replacement pieces to make your lamp work again. There won't be any surcharges for you in case the lamp should have any problems within the first 3 years. If you need replacement pieces after the 3 years please message us also and we are happy to help out.
You can find all information about our products on their specific page. If there is an important information missing, we are happy to answer your question via email and we will update our data.
After placing your order, your package is usually ready for shipment within 1-3 business days. Depending on where you live, packages are delivered within 7-14 days from the date of shipment.
Once your order is on the way we will send you an e-mail with your tracking number. This can take up to 5 days from your payment status. Usually we are a lot faster than that. We will include a tracking link in your notification.
Our main markets are Canada, Singapore, Australia, New Zealand & the United States. You can pay with your local currency but please note that all prices on the website are in USD. All electronics have the right volt & plug outputs for the destination country.
All prices on our website are in USD.
Payments are possible via VISA, Mastercard, AMEX, Paypal, Apple Pay, Google Pay and Direct Bank Transfer.